Willis Auto Campus

# 1 With us, always treated like family, keep up the good work!!!!

The main emphasis Willis service personnel,, especially Michael, places on the customer is to provide information on the repair needs which is in the best interest of the continuous proper functioning of the car. It is a safety issue which I feel is important- like brakes, etc. The service personnel also sees that you receive a nice clean car when service is completed. We have always had our cars service at the dealership's service center, representing some forty years.

The experience was outstanding.

Always very nice,Michael in the Lexus service is the best

I brought my car in due to a leak that was found when the oil was changed. It took several days to determine what was wrong, but fortunately I was given a loaner car, which made it no problem. Overall, it took 7 days to get the car fixed, and Mark asked that we bring it back after 2,000 miles of driving to have it checked again, so that made me feel good about their determination to make sure the problem was solved. All in all a pretty good experience, even though it took longer than I expected to get the car back (again, I didn't mind driving the 2013 loaner they gave me -- it was nice!). Thank you --

Great service from everyone! Thanks

The service I was provided was excellent. However, I am very upset about a different issue. When speaking to the service attendant Jose about the extended warranty I purchased when I brought my car in for service, I was very disappointed with his response to my comment about the warranty. I told Jose that I purchased the extended warranty, and when I did through the finance manager when finalizing my purchase, I asked the finance manager what the extended service warranty covered when he presented it to me. The finance manager told me very clearly it covers everything a new car warranty covers. When I told Jose this, Jose stated to me that was not true. Considering I paid approximately $2,500 for an extended warranty based on a lie from the finance manager, I have lost my confidence in Willis Auto Campus. I know with 100% confidence that the finance manager earns significant commission based on warranty sales on used vehicles. This type of behavior and misleading consumers is unacceptable and I am determining whether I want to go to the better business bureau and other consumer protection agencies to report this action. I would not have purchased the warranty had it not been represented as the same as a new car warranty and I believe I am owed $2,500 by Willis Auto Campus as a result. I look forward to Willis Auto Campus' response to how they plan to rectify this situation with me prior to me notifying any consumer protection agencies about this action. Thank you.

The service was excellent

Excellent service as usual.

All is well